Feelis USA’s mission is to deliver the best, most reliable LED signage products to help our clients to grow in the industry. Our value is to make our product into an asset for your business. As your business partner and provider, when your business grows ours does too.
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FEELIS PRODUCTS WARRANTY
FEELIS USA, INC. warrants products including power supply for a period of three years from the date of shipment against defects in material and workmanship. During this period such defects will be repaired or the products will be replaced only when the products are returned to the FEELIS USA, INC. address stated above. This warranty shall not apply the damage caused by misuse, negligence or accident. The foregoing warranty shall not include the costs of shipment of the product from the original purchaser to Feelis USA and Feelis USA shall have no responsibility for any labor charge relating for removal or reinstallation of replacement parts. Feelis USA shall not be liable in any event whatsoever for personal injuries or property loss due to incidental, consequential, or collateral damages.
This warranty is limited to the provisions contained herein.
The conditions of this warranty are:
The products shall have been subject to only normal use and service and shall have not been misused, neglected, altered or otherwise damaged.
The products should use correct capacity and DC voltage power supply, failure to observe this instruction could result breakdown in electrical system and these damages will not be covered by warranty.
The products shall not be located or installed to outdoor, high humid and vaporized area. Also it should not be cleaned by water at any time, failure to observe this instruction could result breakdown in electrical system and these damages will not be covered by warranty.
The light box or board must be held vertically when carried. Frame and LED strip will bow if carried flat and could result in breakage of internal parts (LED strips). These damages due to improper transportation will not be covered by warranty.
The products should keep away from fire or severe hot place and acceptable ambient temperature is max. 35°C. Failure to observe this instruction could result in shortening the life time and degradation of brightness of LED source and these damages will not be covered by warranty.
There shall be no evidence of tampering or deliberate misuse. Authorization to return any alleged defective part must be obtained from the buyer before the part is transported and the transportation charges shall be prepaid by the buyer. A return authorization number must be issued.